Assist manager in daily operations of Italian market, creating/quoting travel itineraries, answer questions, contact suppliers and guides to process the bookings and to provide the best service to our agents.

RESPONSIBILITIES:

• Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements
• Make reservations with local suppliers and hotels and deliver optimal service to clients on the ground
• Issue invoices in due time and assist accounting department with regard to payment
• Ensure all sales are reported in Tourplan software for your sales report
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
• Strive to achieve a high ratio of conversions versus enquiries.

QUALIFICATIONS:

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field
• Good command of written and spoken English/French
• Minimum 2 – 3 years of experience in Inbound Tour Operations or related field
• Has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work.
• Good attitude, well organized, hardworking, with the ability to work as part of a team

SKILLS:

• Ability to work under pressure in peak season periods within timeline
• High degree of customer service with an eye for detail and presentation
• Good communication skills by keep good working with suppliers, hotel, and tour guides
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• Good computer literacy (MS Office; Travel related software)

NOTES:

• If you are interested in this vacancy, please send your CVs with a covering letter and a current photo to HR department
• Any information you provide will remain confidential.